Customer satisfaction in Australia - statistics & facts

U.S. specialty retail store consumer satisfaction 2024

Customer satisfaction with selected specialty retail stores in the United States in 2024

ACSI - U.S. customer satisfaction with online retail as of 2025

U.S. customer satisfaction with online retail from 2000 to 2025 (index score)

ACSI - U.S. customer satisfaction with online platforms 2023-2024

American Customer Satisfaction Index (ACSI) of selected online networks from July 2023 to June 2024 (index score)

Customer satisfaction index in the United Kingdom (UK) 2009-2024

Customer satisfaction index in the United Kingdom (UK) from January 2009 to July 2024

Leading banks in the UK 2024, by customer satisfaction

Leading banks operating in the United Kingdom (UK) as of November 2024, by current account customer satisfaction

Satisfaction with favored food delivery apps South Korea 2022, by app

Customer satisfaction with using their favorite food delivery app in South Korea as of February 2022, by delivery app

Most valuable brands Australia 2025, by brand value

Breakdown of the most valuable brands in Australia in 2025, by brand value (in billion Australian dollars)

Brand value Australia 2022, by sector

Brand values of Australian brands in Australia in 2022, by sector (in billion US dollars)

Monthly consumer confidence index (CCI) Australia 2018-2024

Consumer confidence index (CCI) in Australia from December 2018 to December 2024

Drivers of online recommendations in Australia 2023

Drivers of online recommendations in Australia as of December 2023

Reasons to shop exclusively at a supermarket chain Australia 2023

Leading reasons to shop exclusively at a supermarket chain in Australia as of July 2023

Reasons for switching to a different supermarket chain Australia 2023

Leading reasons for switching to a different supermarket chain in Australia as of July 2023

Share of consumers who recommend supermarket chain Australia 2021

Share of consumers who would recommend their supermarket in Australia in 2021, by chain

Leading frustrations while shopping at supermarkets Australia 2022

Leading frustrations while shopping at supermarkets in Australia in 2022

Satisfaction with internet provider in Australia 2025

Satisfaction with internet provider in Australia as of June 2025

Willingness to change internet provider in Australia 2025

Willingness to change internet provider in Australia as of June 2025

Total complaints made by telecommunications customers to ombudsman Australia FY 2023

Distribution of total complaints made by telecommunications customers to industry ombudsman in Australia in financial year 2023, by service

Satisfaction with mobile carrier in Australia 2025

Satisfaction with mobile carrier in Australia as of September 2025

Satisfaction with smartphone brand in Australia 2025

Satisfaction with smartphone brand in Australia as of September 2025

Satisfaction with primary bank in Australia 2025

Satisfaction with primary bank in Australia as of June 2025

Reasons for changing financial service provider in Australia 2022

Reasons for changing financial service provider in Australia in 2022

Share of actions taken with household insurance Australia 2020-2021

Actions taken with household insurance in Australia in March 2020 and March 2021

Share of actions taken with vehicle insurance Australia 2020-2021

Actions taken with vehicle insurance in Australia in March 2020 and March 2021

Satisfaction with car make in Australia 2025

Satisfaction with car make in Australia as of September 2025

Willingness to change car make in Australia 2025

Willingness to change car make in Australia as of September 2025

Ride sharing/hailing / online taxi usage by brand in Australia 2024

Ride sharing/hailing / online taxi usage by brand in Australia as of December 2024

Car rental bookings by brand in Australia 2025

Car rental bookings by brand in Australia as of June 2025