Key insights
- Most important delivery feature for online shopping
- Cost of delivery

Detailed statistics
Main priorities for delivery in online shopping 2024
- Online shoppers' favorite delivery method
- Home delivery

Detailed statistics
Customers delivery preferences worldwide 2025
- Main problem experienced during the delivery of online purchases
- Arrived much later than expected

Detailed statistics
Consumer's product delivery problems 2025
Editor’s Picks
Editor’s Picks
Current statistics on this topic
Recommended statistics
Overview
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Main priorities for delivery in online shopping 2024

Main priorities for delivery in online shopping 2024
Most important delivery features for online shopping in 2024
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Customers delivery preferences worldwide 2025

Customers delivery preferences worldwide 2025
Customer delivery preferences for online shopping worldwide in 2025
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Top frustrations of buyers while shopping online worldwide 2025

Top frustrations of buyers while shopping online worldwide 2025
Main frustrations of online shoppers while buying online worldwide in 2025
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Top changes shoppers want while buying online worldwide 2025

Top changes shoppers want while buying online worldwide 2025
Main improvements online shoppers want while buying online worldwide in 2025
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Business implications of a poor delivery experience 2024

Business implications of a poor delivery experience 2024
Business implications of poor online shopping delivery experience in 2024
Delivery cost & speed
5
- Expected times for faster delivery of online purchases 2025, by category
- Customer delivery time expectations 2024
- Main delivery speed problems encountered in online shopping 2024
- Customer willingness to pay for premium delivery 2024
- Consumers expecting free delivery to become more important in online purchases 2024
Delivery cost & speed
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Expected times for faster delivery of online purchases 2025, by category

Expected times for faster delivery of online purchases 2025, by category
Expectations of online shoppers for “faster delivery” times in selected categories worldwide in 2025
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Customer delivery time expectations 2024

Customer delivery time expectations 2024
Share of consumers expecting e-commerce delivery within two days in 2024, by region
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Main delivery speed problems encountered in online shopping 2024

Main delivery speed problems encountered in online shopping 2024
Main problems online consumers experienced with delivery speed in 2024
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Customer willingness to pay for premium delivery 2024

Customer willingness to pay for premium delivery 2024
Customer willingness to pay for online shopping premium delivery in selected countries in 2024
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Consumers expecting free delivery to become more important in online purchases 2024

Consumers expecting free delivery to become more important in online purchases 2024
Share of consumers anticipating free delivery to become more important in their online shopping worldwide in 2024
Delivery experience
5
- Consumer's product delivery problems 2025
- Impact of negative delivery experiences on retailers and delivery companies 2025
- Main complaints about online cross-border shopping delivery 2024
- Main aspects that buyers would change about online delivery 2025
- Cross-border customers satisfied with selected delivery process elements 2024
Delivery experience
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Consumer's product delivery problems 2025

Consumer's product delivery problems 2025
Problems experienced by consumers during the delivery of online purchases in 2025
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Impact of negative delivery experiences on retailers and delivery companies 2025

Impact of negative delivery experiences on retailers and delivery companies 2025
Consequences of negative delivery experiences of online purchases for retailers and delivery companies in 2025
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Main complaints about online cross-border shopping delivery 2024

Main complaints about online cross-border shopping delivery 2024
Main complaints regarding cross-border online shopping delivery worldwide in 2024
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Main aspects that buyers would change about online delivery 2025

Main aspects that buyers would change about online delivery 2025
Main aspects that shoppers would change about the delivery of products purchased online worldwide in 2025
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Cross-border customers satisfied with selected delivery process elements 2024

Cross-border customers satisfied with selected delivery process elements 2024
Share of cross-border customers satisfied with selected delivery process elements worldwide in 2024
Order returns
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Returning products online vs. offline worldwide 2025

Returning products online vs. offline worldwide 2025
Consumers preferring to return products purchased online versus offline worldwide in 2025
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Return rate as percentage of e-commerce market revenue worldwide 2017-2029

Return rate as percentage of e-commerce market revenue worldwide 2017-2029
Share of returns as a percentage of e-commerce market revenue worldwide from 2017 to 2029
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Leading reasons for online purchase returns 2025

Leading reasons for online purchase returns 2025
Reasons for returning online purchases according to shoppers worldwide in 2025
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Customers return preferences worldwide 2025

Customers return preferences worldwide 2025
Customer return preferences for online shopping worldwide in 2025
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Retailer performance in the return of online purchases 2025

Retailer performance in the return of online purchases 2025
Performance of retailers and delivery agents in the return of online purchases in 2025
Sustainability
7
- Share of online consumers purchasing from sustainable stores worldwide in 2024
- Online consumers willing to do selected sustainable practices worldwide 2025
- Delivery preferences of online purchases 2025
- Online shoppers use of sustainable deliveries in Latin America 2024, by country
- Online buyers' sustainability preferences in the United States 2025
- Online buyers' sustainability preferences in the UK 2025
- Online buyers' sustainability preferences in Spain 2025
Sustainability
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Share of online consumers purchasing from sustainable stores worldwide in 2024

Share of online consumers purchasing from sustainable stores worldwide in 2024
Share of online consumers choosing to purchase from sustainable stores worldwide in 2024, by age
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Online consumers willing to do selected sustainable practices worldwide 2025

Online consumers willing to do selected sustainable practices worldwide 2025
Share of customers willing to do selected sustainable practices during the purchase process worldwide in 2025
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Delivery preferences of online purchases 2025

Delivery preferences of online purchases 2025
Cost, speed, and sustainability preferences of online purchase deliveries in 2025
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Online shoppers use of sustainable deliveries in Latin America 2024, by country

Online shoppers use of sustainable deliveries in Latin America 2024, by country
Use of sustainable deliveries by online shoppers in selected Latin American countries in 2024
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Online buyers' sustainability preferences in the United States 2025

Online buyers' sustainability preferences in the United States 2025
Sustainability preferences of online shoppers in the United States in 2025
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Online buyers' sustainability preferences in the UK 2025

Online buyers' sustainability preferences in the UK 2025
Sustainability preferences of online shoppers in the United Kingdom in 2025
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Online buyers' sustainability preferences in Spain 2025

Online buyers' sustainability preferences in Spain 2025
Sustainability preferences of online shoppers in Spain in 2025
Further reports
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