Artificial intelligence (AI) in UK e-commerce - statistics and facts

Global AI in retail market size 2020-2028

Size of the global Artificial Intelligence (AI) market in the retail industry in 2020, with a forecast from 2021 to 2028 (in billion U.S. dollars)

Growth of the AI market in the United Kingdom 2021-2031

Growth of the AI market in the United Kingdom from 2021 to 2031

Generative AI market growth in the United Kingdom 2021-2031

Generative AI market growth in the United Kingdom from 2021 to 2031

Retail roles expected to be replaced by technology in the UK by 2030

Share of retail occupations expected to be replaced by technology in the United Kingdom (UK) by 2030

Share of technology budget spent on gen AI in the UK 2024-2025, by industry

Share of technology budget spent on generative artificial intelligence (AI) in the United Kingdom (UK) 2024 and 2025, by industry

AI adoption by UK businesses in 2025, by sector and adoption stage

Share of businesses adopting artificial intelligence (AI) in the United Kingdom (UK) in 2025, by sector and stage of adoption

Applications of AI in small business marketing in the UK 2025

Leading applications of artificial intelligence (AI) in marketing among small businesses in the United Kingdom (UK) in 2025

Main uses of gen AI in UK retail sector in 2025

Main uses of generative artificial intelligence (AI) in the retail sector in the United Kingdom (UK) in 2025

Share of consumers using AI tools to research purchases worldwide 2025

Likelihood of using artificial intelligence (AI) tools for purchase research according to consumers in selected countries worldwide as of January 2025

UK consumers using AI in shopping experience 2025

Share of consumers using AI in their shopping experience in the United Kingdom (UK) in 2025

GenAI usage during the November shopping events in the United Kingdom 2024

What shoppers in the United Kingdom are using GenAI for during the November shopping events in 2024

Opinions about AI in online CX in the UK 2024

Opinions about use of AI in the shopping experience in the United Kingdom (UK) in 2024

Share of adults likely to shop based on AI-created influencers' tips in the UK 2025

Share of consumers saying they would make a purchase based on recommendations from AI-generated digital influencers in the United Kingdom (UK) as of June 2025

Use of AI for shopping among Millennials and Gen Z in Europe 2024, by country

Use of AI during shopping among Millennials and Gen Z in selected European countries in 2024, by country

Consumer sentiment on AI personalization in the UK 2024, by generation

Consumer sentiment on AI personalization in the United Kingdom (UK) in 2024, by generational cohort

UK consumers using AI in shopping experience 2025, by generation

Share of consumers using AI in their shopping experience in the United Kingdom (UK) in 2025, by generation

Views on AI chatbots for gift ideas in Great Britain 2025, by age

Share of adults thinking AI chatbots come up with good gift ideas in Great Britain in 2025, by age

Consumers engaging with Gen AI chatbots 2024, by country

Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe in 2024, by country

Share of consumers who favor customer advisors over AI 2024, by country

Share of consumers who value human interaction with a customer advisor in selected countries in 2024

Views on AI chatbots for gift ideas in Great Britain 2025

Share of adults thinking AI chatbots come up with good gift ideas in the Great Britain in 2025

UK consumers open to using AI chatbots for handling simple queries in 2025

Share of consumers happy to interact with AI-powered chatbots for simple customer service questions in the United Kingdom (UK) in 2025