Artificial intelligence (AI) in B2B e-commerce - statistics & facts

Artificial intelligence technologies pervade e-commerce operations across all market segments. In the business-to-business (B2B) environment, AI adoption has improved the online customer experience, mirroring B2C e-commerce trends. It has also changed the way procurement professionals work and interact with suppliers.
Log in or register to access full data.
Published by Xin Ou, Dec 17, 2025

Key insights

Leading expected e-commerce application of AI models in China
Smart services
B2B companies using AI for fraud detection
**%
Big retailers using Gen AI to improve efficiency in operations in France
**%

Editor’s Picks
Editor’s Picks
Current statistics on this topic

Leading procurement platforms using generative AI in 2023, by revenue

B2B E-Commerce

Leading gen AI procurement platforms 2023, by revenue

Share of business-to-business (B2B) e-commerce companies using AI in the United States in 2023

B2B E-Commerce

Use of AI in B2B e-commerce operations in the United States 2023

Main opportunities from using AI in procurement in 2023

B2B E-Commerce

Main opportunities from using AI in procurement 2023

Further recommended statistics

Further reports

Get the best reports to understand your industry

B2B e-commerce in Europe
B2B e-commerce in Europe
B2B e-commerce - In-depth Market Insights & Data Analysis
B2B e-commerce - In-depth Market Insights & Data Analysis
B2B e-Commerce: Growth – Industry Insights – Amazon vs. Alibaba
B2B e-Commerce: Growth – Industry Insights – Amazon vs. Alibaba
B2B e-commerce in the United States
B2B e-commerce in the United States
B2B e-commerce in Germany
B2B e-commerce in Germany
B2B e-commerce trends
B2B e-commerce trends
Contact

Get in touch with us. We are happy to help.

Meredith Alda
Sales Manager– Contact (United States)
Email
support@statista.com
Tel
+1 914 619-5895

Mon - Fri, 9am - 6pm (EST)

Yolanda Mega
Operations Manager– Contact (Asia)
Email
asia.support@statista.com
Tel
+65 6995 6959

Mon - Fri, 9am - 5pm (SGT)

Ayana Mizuno
Business Development Manager– Contact (Asia)
Email
asia.support@statista.com

Mon - Fri, 10:00am - 6:00pm (JST)

Lodovica Biagi
Director of Operations– Contact (Europe)
Email
eu.support@statista.com
Tel
+44 (0)20 8189 7000

Mon - Fri, 9:30am - 5pm (GMT)

Carolina Dulin
Group Director - LATAM– Contact (Latin America)
Email
latam@statista.com
Tel
+1 212 419-5774

Mon - Fri, 9am - 6pm (EST)